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TERMS & CONDITIONS

PAIN OR PLEASURE (ip:)
  • 2021-09-10 20:21:45
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Order Related


When placing an order, the address must be in English.

(Any characters other than English may not be recognized by FedEx.)

In case of any contact due to address entry errors or similar issues on the customer's side,

if there is no response within 2 weeks from the time of the email, the order will be cancelled

after deducting PayPal fees.

Please ensure accurate email address entry and confirmation.



SHIPPING


Orders will be shipped by FedEx.

Shipping fee according to the total order amount

- Under $300 purchase: $30 shipping fee

- Over $300 purchase: free shipping

All customs duties are not included in the purchase price, and the customs imposed depend on the customs policy of each country.

International shipping is done twice a week.

It may take 3-7 days to depart.

Pre-order delivery products will be shipped 1-2 days after pre-order delivery day.



Q&A

Please send all Q&A to the email address cs@painorpleasure.co.kr, including the order number.



PAYPAL PURCHASE CAUTION


* Please note that if you cancel or refund an order after paying with PayPal, the amount minus the PayPal payment fee will be refunded.



RETURNS & EXCHANGE


Our website has a 7days return policy. Any unwanted items must be shipped within 7days of receipt. Any returned merchandise without prior written communication and valid authorization number will not be accepted. All items that may be authorized to be returned must be in 'brand new, unworn condition and can be done so with proof of purchase within 7days from the purchase date. All sale items and discounted merchandise are final sales, no exceptions.


If you cancel or refund the order, the PayPal payment fee (4.4% of the payment amount + 0.3USD) will be deducted and refunded.


In the case of product exchange and refund, it may be deducted from the actual shipping cost we paid, not the shipping cost you paid.

The actual shipping cost depends on the country you ordered, so please contact us for an exchange or refund.


Please send returns/exchange inqueries to cs@painorpleasure.co.kr


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